Terms & Conditions
Please read the following Terms and Conditions carefully as they govern:
Your use of this Site (WEBSITE TERMS)
Website Disclaimer (DISCLAIMER)
Internet Copyright Notice (COPYRIGHT)
The conditions on which goods or services available through the Site are sold or supplied to you (CONDITIONS OF SALE).
The term “E-Z-Rect” or “EZR” or “us” or “we” refers to the owner of the website whose registered office is Witan Park, Avenue Two, Station Lane, Witney, OX28 4FH. Our company registration number is 2874065 (Registered in England & Wales). The term “you” refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without E-Z-Rect Ltd's prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
“E-Z-Rect Ltd” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“E-Z-Rect Ltd” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2008.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies help us identify your device, performance of typical actions on this website or when you are logged in to specific secure zones. We use strictly necessary and functional cookies to enable you to move around the site and to provide basic features. Tracking and performance cookies are used to provide a better overall user experience.
Below are the type of cookies present on our website
Strictly necessary cookies
Some cookies are strictly necessary in enabling you to move around this website and use its most basic features. Without these cookies, for example, you would not be able to login to secure zones or keep track of your online shopping cart - These cookies can't be disabled without affecting usability of this website.
Tracking and other optional cookies
We use performance and tracking cookies internally to enable us to provide you with a better user experience. Information supplied by these cookies helps us understand how our visitors behave on this website, track unique visitors or time spent on the site, and on different web pages so that we can improve how we present content to you.
Cookies can be disabled through your browser, however please be aware that disabling them will affect how this website performs and you will find some features will not work as expected.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to E-Z-Rect Ltd, Witan Park, Avenue Two, Station Lane, Witney, OX28 6FH.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The information contained in this website is for general information purposes only. The information is provided by E-Z-Rect Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of E-Z-Rect Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, E-Z-Rect Ltd takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of “E-Z-Rect Ltd” - © “E-Z-Rect Ltd” 2008. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
CONDITIONS OF SALE
These are the Conditions on which E-Z-Rect Limited (the “Company”) is prepared to sell goods to the Buyer (as defined below). These Conditions apply to trade customers and consumers. If the Buyer contracts with the Company as a consumer they do not affect the Buyer's statutory rights.
1.1 In these Conditions:
“Buyer” means the person, firm or company who offers to purchase the Goods from the Company by completing the online order form on the Company's website;
“Conditions” means the standard terms and conditions of sale set out on the Company's website as the same may be varied in accordance therewith and (unless the context otherwise requires) includes any special terms and conditions agreed in Writing between the Buyer and the Company
“Contract” means any contract between the Company and the Buyer for the sale and purchase of the Goods, incorporating these Conditions;
“Delivery Point” means the place where delivery of the Goods is to take place under condition 6;
“Goods” means any goods agreed in the Contract to be supplied to the Buyer by the Company (including any parts of them); and
“Writing” includes e-mail, facsimile transmission and comparable means of communication.
1.2 Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time and includes any subordinate legislation for the time being in force made under it.
1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.
1.4 A reference to one gender includes a reference to the other gender and words in the singular include the plural and visa versa.
2. Basis of Sale
2.1 The Company shall sell and the Buyer shall buy the Goods in accordance with the order of the Buyer as set out in the completed online order form which is accepted by the Company subject to these Conditions. The Contract shall be on these Conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document) No alteration or substitution of these Conditions and no representations about the Goods shall be valid unless agreed in Writing and signed by the Company.
2.2 The submission by the Buyer of a completed online order form constitutes an offer by the Buyer to purchase the Goods specified therein. A contract is formed between the parties only when the Company notifies the Buyer by email that the Buyer's order has been dispatched or if earlier, the Company delivers the Goods to the Buyer. The Company has no obligation to accept any offer so made.
2.3 Orders will not be accepted until the Company receives authorisation of the Buyer's credit card payment.
2.4 The Company reserves the right not to accept orders from the Buyer if the Buyer's address is outside the United Kingdom.
2.5 The Company reserves the right to charge an administration fee if the Buyer cancels or varies its order once it has been accepted and the Buyer shall ensure that the terms of its order and any applicable specification are complete and accurate.
2.6 The Company's employees and/or agents are not authorised to make any representations concerning the Company's Goods. In entering into the Contract the Buyer acknowledges that it does not rely on any representations made or given by or on behalf of the Company other than those in these Conditions.
2.7 Any typographical, clerical or other error or omission on the website or in any of the Company's catalogues, advertisements, quotations, price lists, acceptances of offer, invoices or other document or information issued by the Company (“Sales Literature”) may be corrected without any liability on the Company's part.
2.8 Phone calls to or from the Company may be monitored for training purposes.
3.1 The Company reserves the right to withdraw the Company's acceptance of the Buyer's order if any Goods are not readily available to the Company and to refund in full any payment the Buyer has made for them.
3.2 Other Goods ordered by the Buyer will be dispatched in the normal way.
4.1 The quantity of the Goods shall be as set out in the completed online order form and the quality and description of the Goods shall be those set out on the Company's website.
4.2 All samples, drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained on the Company's website or in the Company's catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract and this is not a sale by sample.
5. Price of the Goods and Payment
5.1 The price for the Goods shall be the price set out on the Company's website.
5.2 Unless specifically stated by the Company on it's website the price of the Goods is exclusive of value added tax or similar tax (if applicable), packing, loading, unloading, postage, carriage and insurance costs, all of which amounts the Buyer shall pay when it is due to pay for the Goods and which shall be as set out in the Company's online order form or notified to the Buyer at the time of the Buyer's order. Carriage costs will normally be charged at 12% of the value of Goods ordered but subject to a minimum charge of £12 for all orders.
5.3 The Buyer must request a separate quotation for deliveries outside of the mainland United Kingdom and the north of Scotland.
5.4 All payments must be in pounds sterling.
5.5 Time for payment shall be of the essence and no payment shall be deemed to have been received until the Company has received cleared funds.
5.6 All payments payable to the Company under the Contract shall become due immediately on its termination despite any other provision.
5.7 The Buyer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counter-claim, discount, abatement or otherwise, unless the Buyer has a valid court order requiring an amount equal to such deduction.
5.8 If the Buyer fails to pay the Company any sum due pursuant to the Contract, the Buyer shall be liable to pay interest to the Company on such sum from the due date for payment at the annual rate of 3 per cent above the base lending rate from time to time of Barclays Bank accruing on a daily basis until payment is made, whether before or after any judgement.
6.1 The Goods will be delivered to the address provided by the Buyer and stock items will normally be dispatched within 5 working days of the Buyer's order being accepted, unless the Company states otherwise.
6.2 The time for delivery is given in good faith but is not of the essence.
6.3 If the Company fails to despatch the Goods within 30 days of accepting the Buyer's order (or such other period the Company has notified to the Buyer), the Company shall refund in full the Buyer's payment in respect of such Goods. Goods may also be made available for collection at the Company's premises if the Company agrees this with the Buyer.
6.4 If the Buyer fails to take delivery of the Goods or the Company is unable to deliver the Goods on time because the Buyer has failed to provide adequate delivery instructions, documents, licences or authorisations at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer's reasonable control or by reason of the Company's fault) then, without prejudice to any other right or remedy available to the Company:
6.4.1 risk in the Goods shall pass to the Buyer (including for loss or damage caused by the Company's negligence);
6.4.2 the Goods shall be deemed to have been delivered; and
6.4.3 the Company may:
22.214.171.124. store the Goods until actual delivery and charge the Buyer for the reasonable costs including, without limitation, insurance and storage; or
126.96.36.199.sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the contract or charge the Buyer for any shortfall below the price under the contract.
6.5 The Buyer shall provide at the Delivery Point and at its expense adequate and appropriate equipment and manual labour for taking delivery of the Goods.
6.6 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Failure by the Company to deliver any instalment in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalment shall not entitle the Buyer to treat any other Contract or instalment as repudiated or cancelled as a whole.
6.7 The quantity of any consignment of Goods as recorded by the Company upon despatch from the Company's place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.
6.8 Any liability of the Company for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time of issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.
6.9 Subject to the other provisions of these Conditions, the Company shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company's negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds 180 days.
7. Risk and Ownership
7.1 Risk of damage to, or loss of, the Goods shall pass to the Buyer at the time the Goods leave the Company's premises if the Goods are collected from such premises, or, if the Company arranges the delivery of the Goods, at the time the Goods are delivered to the Buyer. Title in the Goods shall pass at the time that the Goods are delivered to the Buyer.
8.1 Product returns are not permitted from business customers under any circumstances unless specifically agreed in writing with a senior member of staff at E-Z-RECT Ltd. All applications for returns must be made in writing via email. In the event that a return is approved, the buyer must ensure that goods are returned in 'as supplied' condition at their own expense - a handling and re-stocking fee will also be charged on the net value of the returned goods (typically 15% - actual figure will be confirmed at the time of return authorisation).
9. Consumer Sales
9.1 In the event the Buyer is entering into this contract outside a business the provisions of this condition shall apply and prevail over any other terms and conditions but:
9.1.1 the Buyer's statutory rights including but not limited to those contained within the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods and Services Act 1994, shall not be affected by the restrictions and limitations set out in these Conditions; and
9.1.2 the restrictions and limitations contained in condition 9.4 shall not apply.
9.2 In the event that the Buyer is entering into this Contract outside a business the Buyer shall for a period of 7 days following delivery of the Goods, have the right to cancel the contract by sending written notice of cancellation to the Company either at the e-mail, fax or postal address set out at the end of these Conditions or by telephone to the telephone number set out on the website (and the Company reserves the right to record all such calls).
9.3 In the event the Buyer cancels the Contract under condition 8.2 above:
9.3.1 the Buyer shall be responsible for paying all reasonable costs and expenses incurred in the Goods being delivered and returned to the Company; and
9.3.2 the Company shall reimburse any sum paid by the Buyer within 30 days of the notice of cancellation being given, subject to the Company receiving the goods back unused and in undamaged condition within a reasonable time.
9.4 The company is unable to accept returns for bespoke or 'made to order' goods, examples of these products include but are not limited to: lockers, cabinets and large step ladders.
10. Warranties and Liabilities
10.1 The Company warrants that, at the time of delivery, the Goods will, subject as hereinafter provided, be free from defects in materials and workmanship and be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994). There may, however, be minor variations between the Goods as shown or described on the Company's website and those dispatched to the Buyer (but the goods dispatched will always be of a comparable or superior quality).
10.2 The Goods (unless the Company notifies the Buyer otherwise) have been manufactured by a quality assured source and subjected to quality system requirements.
10.3 Any claim by the Buyer that the Goods fail to correspond with the description on the Company's website or that they are defective or not of satisfactory quality, must be notified to the Company in Writing within 7 days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 days after discovery or 30 days after despatch by the Company, whichever is the earlier. If the Buyer does not notify the Company accordingly the Company shall have no liability for such failure or defect.
10.4 The Company shall not be liable for a breach of any of the warranties in condition 9.1 if:
10.4.1 the Buyer makes any further use of such Goods after giving such notice; or
10.4.2 the defect arises because the Buyer failed to follow the Company's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or
10.4.3 the Buyer alters or repairs such Goods without the written consent of the Company.
10.5 If the Buyer makes a valid claim under condition 9.3, the Company shall replace the Goods in question free of charge or, at the Company's sole discretion, refund in full the payment made in respect of such Goods, but the Company shall have no further liability for such failure or defect. Such replacement or refund is conditional upon the Goods in question having been returned to the Company.
10.6 As of 15/02/2016, selected racking products (restricted to: E-Z-Rect Trimline, E-Z-Rect Type 1 & AR Longspan ranges) benefit from a 5 year parts guarantee, this applies to steel work only that has been supplied directly by E-Z-Rect Ltd. The 5 year term applies from the date of delivery, all claims must be made in writing and photographic evidence may be requested.
10.6.1 The guarantee covers only the cost of sending out replacement components and does not include installation or installation fees.
10.6.2 Products &/or components are only covered under the guarantee if the buyer can provide evidence that the item(s) have been assembled and installed correctly and used within the specification of the product. Misuse, abuse, modification and accidental damage are not covered by this guarantee.
10.6.3 All Steelwork supplied under this guarantee is intended for dry, indoor use at normal operating temperatures. The Racking components may not work as intended or last as long if used outdoors, in wet areas, cold stores/freezers or excessively heated rooms, as such claims under the 5 year guarantee will not apply if it is found that the product(s) have been used in these environments.
11.1 The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company's instruction (whether oral or in Writing), misuse or alteration or repair of the Goods without the Company's approval.
11.2 The Company shall be under no liability under any warranty, condition or guarantee (if any) if the total price for the Goods has not been paid by the due date for payment.
11.3 The Company shall not be liable in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Buyer.
11.4 Except in the case of death or personal injury caused by the Company's negligence, the Company shall not be liable to the Buyer by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these Conditions, for any special, indirect or consequential damage.
11.5 Subject as expressly provided in these Conditions, and except where the Goods are sold to the Buyer contracting as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
11.6 In no circumstances shall the Company's liability to the Buyer exceed the invoice value of the Goods.
11.7 The Company shall not be liable for a situation of force majeure where any failure in the performance of any of the Company's obligations is caused by factors outside the Company's control and the Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company. Such events of force majeure include, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.
11.8 Nothing in these Conditions excludes or limits the liability of the Company for death or personal injury caused by the Company's negligence; or under section 2(3) of the Consumer Protection Act 1987; or for any matter which it would be illegal for the Company to be excluded or attempt to exclude its liability; or for fraud or fraudulent misrepresentation.
11.9 Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.
The terms and conditions of this clause apply where the Company is contracting with the Buyer to install ordered goods at the Buyer's premises.
12.1 Unless otherwise stated in writing the Company contracts on the basis that the Buyer will ensure that:
12.1.1 the relevant site is accessible, clear, level and dry in readiness for the arrival of the Company's installers;
12.1.2 a suitable electricity supply is available for light and power tools;
12.1.3 sufficient working space has been allocated to ensure maximum output and sufficient storage space is provided free of charge for the Company's immediate use on or adjacent to the site for plant and all materials and that where applicable all materials are on site for the arrival of the Company's installers;
12.1.4 the Company's employees and/or agents are given every facility to complete the work without undue hindrance;
12.1.5 where dust is prevalent the Company is not responsible for the washing or wiping down of the ordered goods; and
12.1.6 there is sufficient labour available to off-load the delivery vehicle without delay.
12.2 The Company reserves the right to make additional charges should these terms and conditions not be adhered to and such charges shall include (although not by way of limitation) loss of profit and/or damages for delay, inconvenience, increased labour and/or transport costs.
12.3 Where other contractors are also involved it is a condition of any contract between the parties that the other contractors' programmes will be such as to permit the Company's work to be carried out with expedition and continuity at the site. Should it be subject to delays or a requirement to make a return visit to the site, this will involve additional charges which will be invoiced to the Buyer by the Company.
12.4 The Buyer shall obtain all necessary consents, licences and approvals for the installation or erection of the ordered goods. The Buyer shall indemnify the Company for any costs or expenses incurred by the Company due to the Buyer's failure to obtain such consent, licences or approvals.
13. Onward Sale Indemnity
13.1 The Buyer agrees not to offer the Goods for resale either within or outside the United Kingdom unless agreed in Writing by the Company.
13.2 The Buyer shall indemnify the Company in full for all losses, damages, costs and expenses which the Company may suffer or incur if the Buyer breaches this term.
14. No Assignment
14.1 The Contract is personal to the Buyer and the Buyer shall not assign or transfer or purport to assign or transfer to any other person any of its rights or sub-contract any of its obligations under the Contract.
14.2 The Company may assign the Contract or any part of it to any person, firm or company.
15.1 The Company reserves the right to vary these Conditions at any time but the terms and conditions which apply to the Contract between the parties shall be those in force at the time the Company accepts the Buyer's order.
16. Third Party Rights
16.1 In respect to any contract entered into between the Company and the Buyer, no other party shall have the right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
17.1 Any communication between the parties shall be by e-mail, fax or first class post to the Company's current e-mail, fax or postal address and to the Buyer's e-mail, fax or postal address which the Buyer has notified to the Company.
17.2 Communications shall be deemed to have been received: (a) if sent by pre-paid first class post, two business days after posting (exclusive of the day of posting); or if delivered by hand, on the day of delivery; or (c) if sent by fax or email on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.
18.1 Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.
18.2 No waiver by the Company of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision and shall in no way affect the other terms of the Contract.
19.1 If any provision of these Conditions is held by any court, tribunal or administrative body of any competent jurisdiction to be illegal, invalid, void, voidable, unreasonable or unenforceable in whole or in part, it shall to the extent of such illegality, invalidity, voidness, voidability, unreasonableness or unenforceability be deemed severable and the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby.
20.1 The contract formed by the Company's acceptance of the Buyer's order shall be governed by the laws of England.
20.2 The Buyer agrees to submit to the non-exclusive jurisdiction of the English Courts.